Privacy Policy

jamesalbert® respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, create an account, make a booking, contact us, or use our educational services.

1. Who we are

jamesalbert® is a language and cultural consultancy operating in Italy. For the purposes of applicable data protection law, jamesalbert® is the data controller for personal information collected through this website and our services.

Privacy enquiries may be sent to:
Email: info@jamesalbert.it
Website: www.jamesalbert.it

2. Information we may collect

Depending on how you interact with us, we may collect information including:

• Your name and email address
• Telephone or contact information you choose to provide
• Student or child name where a parent or guardian creates an account
• Account and membership information
• Lesson and course bookings
• Payment and transaction information
• Messages, enquiries and correspondence
• Information relating to classes, learning progress or educational services
• Technical information such as browser, device and website usage data

3. How we use your information

We may use personal information to:

• Create and administer member accounts
• Review and approve membership requests
• Provide access to appropriate student or member areas
• Arrange and manage lessons, courses and appointments
• Communicate with students, parents, guardians and clients
• Process payments and maintain administrative records
• Provide educational materials and services
• Respond to questions and support requests
• Maintain the security and operation of our website
• Meet legal, accounting and regulatory obligations

4. Legal bases for processing

Depending on the circumstances, we process personal information because it is necessary to provide a service or fulfil an agreement with you, because we have a legitimate business interest in operating and protecting our services, because we are required to comply with a legal obligation, or because you have provided consent where consent is required.

5. Children and young learners

Many of our educational services are provided to children and young people. Where appropriate, personal information relating to a child may be provided by a parent or legal guardian. We aim to collect only information reasonably necessary to provide and administer our educational services.

6. Service providers

We use trusted third-party service providers to operate parts of our website and services. These may include Squarespace for website hosting, MemberSpace for member accounts and protected content, Squarespace Scheduling / Acuity Scheduling for bookings, and providers used for email, administration, communications and payment processing.

These providers may process personal information on our behalf only as necessary to provide their services and subject to their own contractual and data-protection obligations.

7. International data transfers

Some of our technology providers may process or store information outside Italy or the European Economic Area. Where required, appropriate safeguards are used in accordance with applicable data-protection law.

8. How long we keep information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing educational services, maintaining appropriate business and accounting records, resolving disputes and complying with legal obligations.

9. Your rights

Subject to applicable law, you may have the right to request access to your personal information, correct inaccurate information, request deletion, restrict or object to certain processing, request portability of your information, and withdraw consent where processing is based on consent.

To exercise these rights, contact us at info@jamesalbert.it.

10. Cookies and website technologies

Our website and third-party services may use cookies or similar technologies that are necessary for website functionality, security, account access, analytics or other permitted purposes. Where legally required, non-essential cookies will be used only after appropriate consent.

11. Security

We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no internet-based system can be guaranteed to be completely secure.

12. Complaints

If you have concerns about how your personal information is handled, please contact us first at info@jamesalbert.it.

You also have the right to lodge a complaint with the competent data protection supervisory authority. In Italy, this is the Garante per la Protezione dei Dati Personali.

13. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal obligations. The latest version will always be published on this page.